NOTE: On US Labor Day, Monday Sept 6, our Customer Service and Nutritionist Support will be closed. Read more here on how this will affect the shipping of your order.
Important Notice
Rockwell Nutrition is not the manufacturer for Genestra or Seroyal products. Yet, we sell them and provide nutrition support to those who purchase from us. If you did not purchase your products from us, please contact your practitioner with your questions. Due to our volume of paying clientele, we are not able to serve other practitioner's clients. Thank you for your understanding and we hope to see you become one of our clients!
Customer Service
Email us for fastest response to your order questions. We do our best to reply to all emails within 24 hours. Questions on new or existing orders, shipping status, problems, changes, etc, *PLEASE include your full name and phone number within the email.
Email us at Order.Info@ RockwellNutrition.com (you'll need to copy & paste address and remove the blank space. This is to prevent us from getting spam) Or call us.
Toll Free: 1.866.757.4500 x701 (for existing orders) or x702 (to place a new order)
Note: This is NOT the email address or extension to ask a question about our products. Please READ below about "Nutritional Guidance" to ask our nutritionist a question or sign up for a consultation.
Customer Service & Phone Order Hours:
Monday 10am-5:30pm (EST), Tuesday 1pm - 5:30pm (EST), Wednesday 10am - 3pm (EST), Thursday 1pm - 5:30pm (EST), Friday 10am - 3pm (EST)
Do NOT hang up if you get voice mail! We are checking them constantly and WILL return your call. PLEASE leave us a message. When you get voice-mail, this means we are on the phone with another client. Please read Testimonials on our excellent service.
Nutritional Guidance
Do you have questions on supplements, which ones we recommend for you, how to take them, interactions, or want a consultation?
We provide quick or in-depth consultations by email or phone, for existing clients, and those wishing to place an order concurrent with speaking to the nutritionist, as time allows between previously ordered consults. Yet, due to our high volume of demand, ordering a consultation on line will guarantee that you receive priority care, quick response time, and in-depth answers.
WHO Qualifies to Receive our Nutritional Guidance?
The mini consults are reserved for our existing clients or new clients who intend to purchase from us at the time they speak with the nutritionist. Please read more on our Consultations page.
You do NOT qualify for free support from us if you are purchasing, or intend to purchase your supplements from another health care practitioner. You will need to direct your questions to them and not us since you are under their care. We are NOT the manufacturer of any supplements we carry. We are a nutritionist support centered business.
I Am Qualified. How Do I Contact You?
For your initial 15 minutes, please call us 1.866.757.4500 x705 or email us your question to MyNutritionist@ RockwellNutrition-Canada.com (copy & paste address and remove the blank space. This is to prevent getting spam.) If you email us, please include your first and last name and let us know if you are writing from Canada.
When will the Nutritionist reply?
Please be patient for her response. If you need immediate assistance for non-nutrition related questions, you may contact our Customer Service (see above).
The nutritionist will return your call or email between 10am-6pm EST Monday - Thursday and Friday 10 - 1pm.
How Long Can I Speak to the Nutritionist?
Your phone conversation with the nutritionist is strictly limited to 15 minutes or less and should focus on product questions and guidance. Yet, you may order a consultation available in 15 min. increments to discuss your diet or other health issues. Thank you for your understanding!
Toll Free: 866.757.4500 ext 705
**NOTICE**
Since we do not know everything about your medical history and medications, please consult with your health care practitioner before implementing any new protocols and supplements. The info you receive from the nutritionist is not intended to replace medical advice by your doctor. Also, be advised that although standard email communication is relatively secure, it does not comply with HIPPA Regulations. Any private medical information potentially might be at risk.
Thank you for contacting us at RockwellNutrition-Canada.com!
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